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Delivery & Returns

Exclusive Chocolates operate a very simple postal charge policy.

All orders are despatched via couriers 1-5 day (most deliveries arrive in 2-3 days) service and postage is charged by weight. If urgent please call before ordering on 07951 776427 to check on delivery date

Weight   Price
0-500g   £1.99
500g-1Kg   £3.10
1Kg-21Kg   £5.99
1Kg+30kg   £7.99

Our send out days currently are Monday/Wednesday/Fridays for next day delivery if ordered by 2pm.  If you require next day delivery please select the £7.99 postage. Our Free post is currently on orders over £80 and is sent on Economy Service.

So to recap we only currently post out on these days so if you was to order on Wednesday say after 2pm it will get dispatched on Friday.. (Again if urgent please call as to avoid unnecessary disappointments and upset)

Goods Damaged in Transit

All goods must be inspected and tested upon receipt. Any discrepancies or shortages must be reported within 24 hours of delivery date. Claims outside this timescale will not be considered.

Any damages to packages must be reported immediately and signed for as damaged with courier.

Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and any reasonable cost incurred by you in returning the item to us.

Refunds

If you are a consumer (not business), you may change your mind at any time within 7 working days, beginning on the day after you received the goods. In this case, you will receive a full refund of the price paid for the goods.

To cancel a contract, you must inform us in writing and return the goods immediately, in the same condition in which you received them, and at your own cost and risk. You are legally obliged to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may refuse to refund you.

If you have cancelled the contract with us within the 7 day cooling-off period, we will process the refund due to you as soon as possible In this case, we will refund the price of the goods in full, including the cost of sending the item to you. However, you are responsible for the cost of returning the item to us.